The Da Nang international airport continues securing its first position in Vietnam in terms of providing the best service quality, according to a survey conducted among 21,000 passengers in the fourth quarter of 2017.
Passengers at the Da Nang international airport (Photo: VNA)
Hanoi (VNA) – The Da Nanginternational airport continues securing its first position in Vietnam in termsof providing the best service quality, according to a survey conducted among21,000 passengers in the fourth quarter of 2017.
The survey, conducted by the Civil AviationAuthority of Vietnam (CAAV) at Vietnam’s three largest international airportsof Noi Bai (Hanoi), Tan Son Nhat (Ho Chi Minh City) and Da Nang (Da Nang city),found that Da Nang airport topped the list with a score of 4.19 points,followed by Noi Bai with 4.13 and Tan Son Nhat with 3.96.
It evaluated passengers’ satisfaction over theattitude of the check-in staff, wifi quality, departure terminal area, way-findingand sign guidelines, and taxi availability and prices, among other criteria.
The survey revealed that the attitude ofcheck-in officials at the three airports was ranked first with 4.34 points, butthe wifi quality at the departure terminal area and the waiting longue wasranked bottom with 3.72 points and 3.73 points, respectively.
According to the CAAV, Vietnamese airlinesconducted over 150,000 flights in the first six months of 2018, a year-on-yearrise of 9 percent. They served 35.4 million passengers in the period, up 16.8percent.
Seventy-one foreign airlines from 28 countriesand territories and three Vietnamese airlines namely Vietnam Airlines, VietjetAir and Jetstar Pacific are operating over 140 regular international routes andcharter flights from/to Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, Phu Quoc,Hai Phong, Da Lat, Can Tho and Dong Hoi.
In the domestic market, Vietnam Airlines,Vietjet Air, Jetstar Pacific and Vasco are operating 47 routes connectingHanoi, Da Nang and Ho Chi Minh City with 18 local airports.
In January-June, Vietnamese airlines conductedmore than 150,000 flights, up 19 percent against the same period last year. Thenumber of on-time flights was 129,000, accounting for 86.1 percent.-VNA
The Civil Aviation Authority of Vietnam (CAAV) has issued an instruction on ensuring aviation safety after recent incidents, especially the landing of a Vietnam Airlines’ flight in a runway that has not been ready to use in Cam Ranh International Airport in the south central province of Khanh Hoa.
Vietnam’s airports served a total of 43.3 million passengers and handled over 603,000 tonnes of goods in the first five months of this year, according to the Civil Aviation Administration of Vietnam (CAAV).
Vietnamese carrier, including Vietnam Airlines, Vietjet Air, Jetstar Pacific, and Vasco, operated a total of 150,010 flights in the first half of this year, up 9 percent year-on-year, reported the Civil Aviation Authority of Vietnam (CAAV).
Vietnam Airlines, Vietjet Air, Jetstar Pacific and VASCO reported 26,578 delayed and cancelled flights, or 15 percent of their total flights,or 15% of their total flights, in 2018's first 7 months.
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As of June 17, Ca Mau province had achieved its target of supporting the construction and renovation of 4,400 homes, with a total budget of over 235 billion VND (about 9 million USD).
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In recent years, with strong support from the Party and State, and building on its tradition as a heroic news agency, the VNA has not only actively participated in OANA but also proactively proposed various ideas for cooperation, helping shape a fresh image of effective media collaboration in the digital era, said VNA General Director Vu Viet Trang.
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Passengers at the Da Nang international airport (Photo: VNA) 
